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Your account & subscription ⚙️

Here you'll find everything you need to know about how to manage your tasty Goal Plans account and subscription, like how to switch up your meal choices, amend your personal details or change your subscription frequency.

Can I pause or cancel my subscription?

Of course! If you go away on holiday we can put your deliveries on hold until you return or deliver to another address. If you want to pause your plan:. Or, if you want to cancel your plan:. Let us know if there’s something you are not happy with, an

How flexible is my subscription?

Very - you're in complete control of your subscription! Once you confirm your order you'll receive deliveries in line with your schedule, but you can always skip a week or two (or three) or cancel the subscription before your delivery cut off (72 Hou

How do I make changes to my subscription?

Here at Goal Plans we believe that your subscription should be flexible to fit around your life so there are lots of things you can update and change when they make sense for you. Any changes need to be made 72 hours before your delivery date for the

How do I change delivery date or delay my next delivery?

Once you have logged into your Goal Plans account, you'll see the 'click here to edit your subscription' section, and as long as your order hasn't been processed yet, you'll see the option to make any changes you need such as rescheduling a week or t

How do I change how often my box arrives?

Our plans are designed to be delivered every week, but we get it, stuff happens and you might need to sometimes reschedule your next order - we all need a holiday sometimes, right!?. We've made it super easy to make any changes to your next delivery

Can I change the email address on my account?

If you would like to change your email address, please drop us a message.

How do I change my meals?

Want to work your way through the entire menu? We love it! To switch up your meals simply:. Please note that these changes will reflect on all future orders. You will also only be able to make these changes before the order generates. No changes to t

How do I update my delivery address?

Any changes need to be made 48 hours before your delivery date for them to affect your next order. After this, any changes will be made to the following order instead. If you want to change the address on your next order just Login, and click on 'Add

How do I update my card details?

Payment is taken 2 days before an order is delivered so any changes made after this time will impact future orders. If you just need to update your billing address and you do not need to change your bank card details, please get in touch with a custo

How do I edit my phone number?

Any changes need to be made 72 hours before your delivery date for them to affect your next order. After this, any changes will affect the following order. Login and head over to the 'Addresses' page of your account, click on your address. Then, scro

How do I update my Password?

Updating your password couldn't be simpler!  Just head on over to your account page and select "Forgot Password" from the available options on the bottom of the page. Enter your email and click "Submit" and we will email you a link to reset your pass

How do I update Marketing preferences?

If you would like to update your marketing preferences you will need to log in to your Goal Plans account, then click 'preference centre' to change your options.

How secure are my details?

We use state of the art encryption tools and security measures to ensure your safety when purchasing from our site. These systems help safeguard you from unauthorised transactions or fraudulent activity by protecting your personal financial informati