Goal Plans logo
Goal Plans logo

All articles

My order is missing items!Updated 10 months ago

Although rare, occasionally we may have to short pack your order if we have sold out of a particular product.

In such a case, you will receive advance communication via email and we will process a refund for the item(s) when shipping your order (refunds can take up to 10 working days to appear in your account).

If you believe a refund has not been issued, please contact customer support with:

  • Your order number
  • A list of the missing item(s)

And we will do everything we can to help.

Was this article helpful?
Yes
No