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Order issues 📦

Having trouble with your order? Don't worry - we're here to help! If you are unable to find the answer to your question below please don't hesitate to get in touch with a member of our Customer Support Team who will be happy to assist you further.

My order is missing items!

Although rare, occasionally we may have to short pack your order if we have sold out of a particular product. In such a case, you will receive advance communication via email and we will process a refund for the item(s) when shipping your order (refu

My order hasn't arrived

On the day of your delivery, you should receive a text from us that gives you your delivery slot. The text will also include a link to our courier's website where you can request alternative delivery instructions (leave with neighbour etc). *If you w

My products have arrived damaged

In the rare event that items have been damaged in transit, please contact Customer support here. Please provide Customer Support with:

How to contact us

For answers to all commonly asked questions, you can visit our Support Centre here where you will find short and informative articles that will help you. Goal Plans self-serve widget. This is where you can find quick answers to your questions - Just